Privacy Policy
Your privacy is important to us. Here's how we protect it.
Last updated: January 2025
Information We Collect
We collect information you provide directly, including:
- Account Information: Name, email address, phone number, profile photo
- Vehicle Information: For drivers - car make, model, color, and license plate
- Ride Information: Pickup/dropoff locations, dates, times, and preferences
- Communications: Messages sent through the platform
- Feedback: Ratings and reviews you provide
We also automatically collect usage data such as device information, IP addresses, and how you interact with the platform.
How We Use Your Information
We use your information to:
- Provide and improve our ride-sharing services
- Connect riders with drivers going to similar destinations
- Verify your identity and Berea College affiliation
- Send notifications about rides, messages, and updates
- Maintain safety and security of the platform
- Investigate reports of misconduct or violations
- Generate anonymous usage statistics
Information Sharing
We share your information in the following circumstances:
- With Other Users: Your profile name, photo, and ratings are visible to other users. Contact details are only shared with confirmed ride matches.
- With Berea College: We may share information with college administrators for safety or conduct investigations.
- Legal Requirements: We may disclose information if required by law or to protect the safety of our users.
We do NOT sell your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication using email verification
- Regular security audits and updates
- Limited employee access to personal data
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the right to:
- Access: View the personal information we have about you
- Correct: Update or correct inaccurate information in your profile
- Delete: Request deletion of your account and associated data
- Opt-out: Unsubscribe from non-essential notifications
To exercise these rights, go to your profile settings or contact us directly.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:
- Legal compliance and record-keeping requirements
- Safety and fraud prevention purposes
- Resolving disputes or enforcing agreements
Anonymous or aggregated data may be retained indefinitely for analytics purposes.
Contact Us
For privacy-related questions or concerns, please contact us at privacy@berearides.com